Pets Trak™ Terms Of Use

Last updated November 9, 2026.

The App License

Pets Trak™ is licensed to you under Apple's Standard Licensed Application End User License Agreement (the Standard EULA). The terms below are WiseAIHelp LLC's short additional terms. They add to the Standard EULA; where the two differ about the license to use the app, the Standard EULA controls.

Who We Are

Pets Trak™ is a product of WiseAIHelp LLC, 304 E Pine St Ste 53, Lakeland, FL 33801 (we, us). Questions: help@petstrak.com.

Pets Trak™ Plus, Billing And Renewal

• Purchases are made and billed through Apple and charged to your Apple Account.
• Monthly and Annual plans renew automatically unless canceled at least 24 hours before the end of the current period.
• To cancel, open Settings on your iPhone, tap your name, then Subscriptions, or manage it in your Apple Account settings. Canceling stops the next renewal; the current period runs to its end.
• Lifetime is a one-time purchase.
• Refunds are handled by Apple under Apple's policies.
• Prices may change. The App Store shows the exact price before you pay.
• Caregivers in a shared household follow the owner's plan and never need to buy Pets Trak™ Plus.

The 3-Day Free Trial

A new home gets 3 days with everything unlocked. No payment is taken until you pick a plan. The trial counts from the first time it started on your phone, so reinstalling the app does not start a new one. If the trial ends without a plan, nothing is deleted: your entries stay saved and are shown again when you pick a plan.

Not Veterinary Advice

Pets Trak™ is a record keeper. It stores what you, your household and your vet decide. It does not diagnose, treat, recommend or calculate doses, and it is not a medical record. Reminders are a convenience, not a guarantee. In an emergency, call your vet or the nearest emergency vet right away.

Your Content Stays Yours

Your pets, entries, notes, photos and records belong to you. You let us store and sync them only so the app can work for you and the household you share with. You can export your entries and delete your account at any time; see the Privacy Policy. Ideas you send us are covered by the Raffle Rules: by sending an idea you let us use it.

Acceptable Use

Use the app for your own pets and household. Please do not:

• break the law with it, or store content you have no right to share;
• try to reach another household's data, or share an invite code with someone you do not trust with your pets' records;
• harass caregivers or anyone else through shared notes;
• attack, overload, scrape or reverse engineer the app or its servers, except where the law allows it.

We may suspend sharing for an account that breaks these rules.

Changes To These Terms

We may update these terms. The date at the top shows the latest version, and it stays at petstrak.com/terms.

Governing Law

These terms are governed by the laws of the State of Florida. Any dispute will be resolved individually, without a class action, in the state or federal courts located in Polk County, Florida.

Contact

WiseAIHelp LLC, 304 E Pine St Ste 53, Lakeland, FL 33801. help@petstrak.com.