Pets Trak™ Privacy Policy

Pets Trak™ is made by WiseAIHelp LLC ("we", "us"). This policy explains, in plain English, what the Pets Trak™ iPhone app does with your information. Questions: help@petstrak.com.

The short version

• Your pets, care history, routines, checklists, vaccines, timers, pet photos and vet record files are stored on your iPhone.
• We do not show ads, sell your data, or track you across other apps or websites.
• Pets Trak™ does not use analytics, crash-reporting or advertising tools.
• If (and only if) you share your household with a caregiver, the shared parts of your household (pets, care entries, routines, checklists and vaccine records) are stored with Google Firebase so everyone's phone can stay in sync.
• When you send an idea in Suggest A Feature (once in-app sending is turned on in a later update; off in this version), the idea text, the app version and the kinds of pets in your home (for example "dog", "cat") go to Google Firestore with an anonymous sign-in, so it reaches us without an email app. No names, pet names or household details go with it.
• When household alerts are on (a later update; off in this version), our alert server reads the new entry and the pet's name with your sign-in to write the alert, and keeps your phone's notification token so it can reach you.
• You can delete everything from inside the app: Everything > Account > Delete Account. This always works, with or without Plus.

1. Information stored on your iPhone

Pets Trak™ keeps your data in the app's own private storage on your phone. We cannot see it. If you share your household, some of it is also uploaded so the other phones can sync; section 2 lists exactly which parts. Stored on your phone:

• Pets: name, species, color, display order, and if you add them, birthday, adoption day, breed and sex.
• Care entries: feeding, potty, walks, medication, grooming and the other care types, the time, who logged it, and any note or amount you add.
• Routines and reminders.
• Checklists and vaccine records.
• Timers.
• Pet photos. Photos you pick are shrunk to a small JPEG (512 pixels at most) and saved only on your phone. Photos are never uploaded, including when you share your household.
• Vet record files. PDFs, scans and photos you add to a pet's Documents are copied into the app's storage on this phone only. They are never uploaded, including when you share your household. Removing a document moves its file to an archive folder in the app's storage instead of erasing it.
• Your vet's email address, if you type it into Request Records From Vet. It is saved on this phone so you do not have to type it again, and is only used to fill in the email that opens in your Mail app.
• Your app settings (for example, left-hand or right-hand layout).
• Feature ideas you write in Suggest A Feature (saved on your phone until they are sent, see section 4).

Because this data lives in the app's storage on your phone, it is included in your normal iPhone backups (iCloud Backup or a computer backup) under Apple's rules. We do not receive those backups.

2. Household sharing (optional)

Sharing is off until you invite a caregiver or join someone else's household. When you do:

• Sign-in: Pets Trak™ creates an anonymous account with Google Firebase Authentication. It does not ask for your name, email, phone number or password. The account is a random ID. The sign-in token is kept in your iPhone's Keychain on this device only.
• What is uploaded to Google Firestore (Google's cloud database), for your household only:
  • The household: its name, when it was created, and a random ID for its owner.
  • Each member's display name (the name you type, which can be a nickname), role (owner or caregiver), a random member ID, the invite code they joined with, and when they joined.
  • Invite codes, who created them, when they expire, and whether they were used or revoked.
  • Pets (name, species, color, order, and birthday, adoption day, breed and sex if you add them).
  • Care entries (type, time, note, amounts, medication name and instructions if you log medication, who logged it).
  • Routines (title, schedule, time zone, who they are assigned to).
  • Checklists (title, items, which pet) and vaccine records (vaccine name, date given, when it repeats, note).
• What is not uploaded: pet photos, vet record files, documents, your vet's email, timers and settings stay on your phone only. Feature ideas go up only when you send one (section 4), never with your household.
• Who can see shared data: only active members of that household. Our database rules refuse reads by anyone who is not an active member, and invite codes work once and expire after 7 days.
• Like any internet service, Google receives your device's IP address when the app connects. Google keeps its request logs under its own policies.

Google acts as our service provider for this storage.

3. Purchases

Pets Trak™ Plus is sold through Apple's App Store. Apple handles payment; we never see your card or Apple Account details. The app asks the App Store whether you have Plus. If Family Sharing is on for your purchase, Apple shares it with your family group.

4. Ideas and email you send us

• Suggest A Feature saves your idea on your phone. Today it opens your own Mail app with a message to ideas@petstrak.com filled in, and nothing is sent until you tap Send in Mail.
• When you send an idea in the app (a later update; off in this version): Pets Trak™ uploads it to Google Firestore so it reaches us even without a Mail app. Uploaded: the idea text (up to 2,000 characters), the app version, the kinds of pets in your home (for example "dog", "cat"), the time it arrived, and the random ID of the app's anonymous sign-in (the same kind of sign-in described in section 2, created if your phone does not have one yet). Not uploaded: your name, your pets' names, your household or anything else. No phone, including yours, can read ideas back; only we can, in our Firebase console. If you are offline, the idea stays on your phone and is sent the next time the app opens or syncs. If it cannot be sent, Mail still opens as before. Sending an idea works with or without Plus.
• Contact Us opens Mail to help@petstrak.com.

When you email us, we receive your email address, name as your mail app shows it, and what you wrote. We use it to reply, to consider your idea, and to run the monthly free-month raffle (see the raffle rules at petstrak.com/raffle). We do not add you to a marketing list without asking. Our email is hosted by Google Workspace. We keep these emails for up to 2 years, then delete them.

5. Notifications

Reminders are scheduled by your iPhone itself (local notifications). Pets Trak™ asks permission first, and no reminder content is sent to us.

Household alerts (a later update; off in this version). When they are turned on, a shared household's phones can get a note like "Mario Fed Luna" when someone logs care. This uses a small server we run at push.petstrak.com and Apple's push notification service:

• Your phone sends our server its Apple notification token, your household's ID, and your sign-in token. The server checks with Google Firestore, using your own sign-in, that you are an active member, then stores your account's random ID, your household's ID and your phone's notification token. It does not store your name or your pets' data.
• When you log care, your phone sends only the entry's ID. The server reads that entry, your display name and the pet's name and species from Firestore with your sign-in (the same access your phone has), writes the short alert, and asks Apple to deliver it to the other active members' phones. Apple receives the notification token and the alert text.
• Names in alerts are limited to plain letters, numbers, spaces, apostrophes and hyphens, so an alert cannot carry links or messages.
• Turning off Alerts When Others Log, leaving a household, or deleting your account removes your phone's token from our server. A token is used only for the account that registered it and only while that account is an active member.
• Our server, like any web server, receives your phone's IP address when it connects. Those connection records (the IP address and time of each visit) are deleted after 14 days. This policy and our terms stay online at all times.

6. Exporting

With Pets Trak™ Plus you can export your history as a CSV file. The file is created on your phone and goes only where you send it with the iPhone share sheet. After the 3-day trial, if you do not have Plus, your records stay on your phone but are shown blurred, and export needs Plus. Delete Account (section 8) always works.

7. What we do not do

• No advertising, no ad networks, no ad identifier (IDFA).
• No tracking across other companies' apps or websites.
• No analytics or crash-reporting software in the app.
• No selling or renting of your data.
• No access to your contacts, location or full photo library. Pet photos and record photos use Apple's private photo picker, which only gives the app the one photo you choose.
• The camera is used only while you scan a paper record with Scan Paper (Apple's document scanner). The scanned pages are saved as a PDF on this phone and are not uploaded.

8. Deleting your data

In the app: Everything > Account > Delete Account.

• On your phone: deletes your household, pets, care history, pet photos and vet record files from this phone, and resets settings and reminders.
• If you own a shared household: also deletes the household, its pets, care entries, routines, checklists, vaccine records, invites and member list from Firestore, and deletes your anonymous sign-in. Caregivers lose access.
• If you are a caregiver: removes you from the household and deletes your anonymous sign-in. Entries you logged stay in the household with your display name, because they are part of the owner's pet's care record.
• If the cloud step fails, nothing on your phone is deleted, so you can try again.
• Deleting the app also removes the data stored on your phone, but it does not delete shared household data in Firestore; use Delete Account for that.
• To delete emails or in-app ideas you sent us, write to help@petstrak.com. Delete Account removes unsent ideas from your phone.

9. Children

Pets Trak™ is meant for pet owners and caregivers. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has given us personal information, write to help@petstrak.com and we will delete it.

10. Your rights

Depending on where you live (for example California or the EU/UK), you may have rights to access, correct, delete or move your data. Most data is on your phone and under your control already. For anything we hold (shared household data or emails), write to help@petstrak.com. We answer within 30 days and never charge for it.

11. Changes

If we change this policy, we will update the date above and, for material changes, tell you in the app.

12. Contact

WiseAIHelp LLC, 304 E Pine St Ste 53, Lakeland, FL 33801 help@petstrak.com

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