Pets Trak™ Support

Email help@petstrak.com and we will get back to you. Ideas go to ideas@petstrak.com.

Questions

How Do I Share With My Family Or Sitter?

Go To Everything, Then Household, Then Invite A Caregiver, And Send Them The Code. They Tap Join A Household And Enter It.

Do I Need An Account?

No. Pets Trak™ Works Without Signing Up. Sharing Uses A Private Sign-In In The Background.

Does It Work Without Internet?

Yes. Everything Saves On Your Phone First And Shares With Your Household When You Are Back Online.

What Happens After The Free Trial?

The 3-Day Trial Unlocks Everything. After That, Pick Monthly, Annual Or Lifetime On The Pets Trak™ Plus Screen. Your Entries Are Saved, And You Can Delete Your Account Anytime.

How Do I Restore A Purchase?

Go To Everything, Then Account, Then Pets Trak™ Plus, And Tap Restore Purchases.

How Do I Export My Records?

With Plus, Open History And Tap The Share Button At The Top To Send A Spreadsheet Of Every Entry.

How Do I Get My Vet Records Into Pets Trak™?

Open Everything, Then Pets, Then Your Pet, Then Documents. Tap Request Records From Vet To Email Your Vet. When They Reply, Tap Add Record File, Or Open The PDF In Mail, Tap Share And Choose Pets Trak™.

Where Are My Photos Kept?

Photos Stay On This Phone. They Are Not Uploaded.

Can I Use It With My Left Hand?

Yes. In Settings, Choose Left Hand Under One-Hand Use And The Main Buttons Move To Your Side.

How Do I Delete My Data?

Go To Everything, Then Account, Then Delete My Account. It Removes Your Data From This Phone And From Our Servers.

Are Reminders Guaranteed?

Reminders Are A Convenience, Not A Guarantee Or Medical Advice.

How Do I Get A Free Month For An Idea?

You Get A Free Month Only When We Add Your Idea To The App. Ideas Sent In The App Reach Our Team. If You Want Us To Contact You When We Add Yours, Put Your Email Address In The Idea. Separate Monthly Draw: To Enter, Email Your Idea To ideas@petstrak.com. One Entry Wins A Free Month At Random Each Month. No Purchase Needed. The First Person Who Sent An Idea We Add Gets The Month. Send Ideas From Everything, Then Account, Then Suggest A Feature.