Pets Trak™ User's Manual, Version 1.0

Version 1.0, for the App Store launch. The newest manual is always at the top of the manual archive.

Our Promise To You

Our goal is to give you the most complete and useful way to care for and keep track of your beloved pets.

To get there, we build the suggestions that would help most of our users, and we build them quickly. We review every suggestion each Sunday morning, and we aim to have the ones we choose working by Monday morning.

If we implement your suggestion in the app, you get a free month of Pets Trak™ Plus. The free month is only when we implement your suggestion in the app. Sending an idea we do not build does not earn a free month.

There is also a monthly random draw: each month we pick one idea sender at random to win a free month of Pets Trak™ Plus. No purchase is needed. The short rules:

• Open to legal US residents 18 or older. Sponsor staff and their households cannot enter.
• Enter by sending an idea from Suggest A Feature, or by emailing it to ideas@petstrak.com. One entry per person each month.
• One winner is picked at random from that month's entries, within 10 days after the month ends.
• The prize is one free month of Pets Trak™ Plus, sent to the email you entered with. Reply within 14 days to claim it.
• By sending an idea you let us use it. Ideas are not kept private.
• The sponsor is WiseAIHelp LLC. Apple is not a sponsor and is not involved in any way.

The full rules are in the app: tap Everything, then Account, then Suggest A Feature, then Raffle Rules.

Getting Started

When you open Pets Trak™ for the first time you see the Welcome To Pets Trak™ screen with three buttons:

• Set Up My Pets: start your own home. This is the usual choice.
• Join A Household: someone already tracks your pets and sent you an invite code. Enter the code and your name, then tap Join.
• Explore Demo Pets: look around with sample pets and caregivers. Nothing in the demo is shared. To leave it, go to Settings, then Data, then tap Use My Data.

Pets Trak™ works offline, and you do not need to sign up.

Set Up My Pets

A short guided setup follows. You can tap Skip on any step.

1. Name Your Home: type a home name. Everyone you share with sees the same home, pets and log.
2. Who Helps Care For Your Pets: pick Just Me, Partner, Family or Sitter Or Walker. Pick as many as you like. You share later with an invite code.
3. Add Your First Pet: type the pet's name and pick the species. You can add the rest any time.
4. Pick What You Track: pick up to 4 kinds of care. Your picks become one-tap buttons on Today. You can also tap Add Suggested Reminders.
5. You Are All Set: tap Start Tracking.

Your 3-Day Free Trial

Every new home gets 3 days with everything unlocked. No payment is taken until you pick a plan. See "Pets Trak™ Plus And The Trial" below.

Moving Around The App

The Tabs

Five tabs sit along the bottom of the screen:

• Today: what is done and what is next for every pet.
• Quick Log: log any care in a couple of taps.
• History: every entry, by list, day, week or month.
• Everything: every feature in the app, grouped into sections.
• Settings: every setting in one place.

The Bottom Bar

Most screens have a bar at the bottom with one main button that names the next useful step (for example a routine that is due, or Save Pet). It also has Dashboard, which returns you to Today, and Back where there is somewhere to go back to. Drafts are kept when you leave a screen.

If you use your phone with your left hand, the bar can move to your side. See "One-Hand Use" below.

The Everything Tab

Everything shows one tile per section. Tap a tile to see what is inside, then tap a row to open it.

• Daily Care: Today's Status, Quick Log, Checklists, Timers.
• History: All History, Week Stats, Export CSV.
• Routines And Reminders: All Routines, New Routine, Notifications, Quiet Hours.
• Pets: one row per pet, then Vaccines and Add Pet.
• Household: Caregivers, Invite A Caregiver, Logging As.
• Preferences: Save Mode, One-Hand Use.
• Account: Pets Trak™ Plus, Help And FAQ, Suggest A Feature, Contact Us, Settings, Privacy And Legal, Delete My Account.

Rows such as Export CSV, Notifications or Delete My Account open Settings at the right spot.

Today

Today is your home screen. From top to bottom it can show:

• Get Started: a short checklist for a new home (Add Your First Pet, Set Up A Routine, Invite A Caregiver). It goes away when every step is done.
• A free trial note: on day 1 it asks for your ideas; after that it shows the days left and a See Plans button. You can close it with Not Now.
• Streak praise when you reach a milestone, such as "A Full Week With Nothing Missed."
• A week strip with seven days and how many entries each day has. Tap it to open History.
• Pet View, when you have more than one pet: show All, By Species, or your own Custom groups.
• One card per pet.

A Pet Card

Each pet card shows:

• Next Up: the next routine due, its time, and whether it is overdue or snoozed.
  • Tap Done to log it in one tap. Care that needs details (such as eggs or a vet visit) says Add Details and opens the form. Medication says Review Before Confirming.
  • Tap Snooze 30 Min to push it back half an hour.
  • When nothing is due it says Nothing Scheduled Is Pending.
• Last Done: when each kind of care was last logged and by whom.
• Quick buttons: Feeding, Potty (or Litter Box for a cat or rabbit), Walk and Medication. Only the buttons that fit the pet appear: a cat has no Walk button, a fish has no Potty button.
  • Feeding and Walk log in one tap, using that pet's last food or walk details.
  • Potty asks Pee, Poop, Both or Accident first.
  • Medication always opens the review form.
  • Touch and hold a quick button, then tap Edit Entry, to open the full form and add details before logging.

One Tap Log

A row of one-tap buttons sits just above the bottom bar on Today. These are the kinds of care you picked during setup. If you have more than one pet, Pets Trak™ asks Which Pet? first.

Simple Layout

Prefer one row per pet? Go to Settings, then Today Layout, then pick Simple. Tap a pet's row to see everything for that pet and log in one tap. Pick Detailed to go back to the cards.

Quick Log

1. Tap Quick Log.
2. Under Choose A Pet, tap the pet. With only one pet it is picked for you.
3. Tap a tile:
   • Custom: name your own activity (see "Custom Activities").
   • Daily Care: Feeding, Water, Potty or Litter Box, Eggs (hens and ducks), Water Change (fish).
   • Activity: Walk, Play, Playdate, Training.
   • Health: Vet Visit, Medication, Health Note, Water Test (fish), Molt (birds, hens and ducks), plus Vaccines and Share Vet Report. Most pets also see their weight trend here.
   • Grooming: Bath, Brushing, Nail Trim, Haircut, Teeth Cleaning, Ear Cleaning.
   • Care And Travel: Sitter Or Daycare, Trip, and Trip Packing List.
   • Records And Memories: Supplies, Expense, Milestone, plus Share Vet Report, Documents, Supplies List and Checklists.
4. Fill in what you want, then tap the log button at the bottom (for example Log Feeding).

Only the tiles and kinds of care that fit the pet are shown. A tile that has an unfinished entry says Draft Saved.

The Log Form

• When: pick Now, a time ago chip (5, 15 or 30 Min Ago, or 1, 1.5 or 2 Hr Ago), or Other Time to choose any past time.
• Note: anything you want to remember.
• Add Photo: attach a photo. Photos stay on this phone.
• Medication: type the Medication Name and the Instruction You Were Given, then tap Confirm Medication. Pets Trak™ records what you enter. It does not recommend or calculate doses.

Possible Duplicate

If someone else logged the same care for the same pet a few minutes earlier, Pets Trak™ shows Possible Duplicate. Tap Keep Both, or undo yours.

Custom Activities

Anything Pets Trak™ does not list, you can name yourself, such as "Swim" or "Insulin Check".

• Log one: Quick Log, pick the pet, tap Custom, type the Activity Name, then log it. Custom is also the first row inside every Quick Log section.
• Names can be up to 40 letters.
• Custom activities show by their own name on Today, in History, in the calendar, in routines and in widgets.
• In History, pick Custom in the care type filter to see all of them.
• Custom is also the first choice when you make a routine, start a checklist or set a vaccine's repeat.

History

Tap History to see every entry, newest first, with who logged it.

• View: pick List, Day, Week or Month. In Week or Month, tap a day to open it. Use the arrows to move back and forward, and Today to jump back.
• Pet: show All Pets or one pet.
• Care Type: show All Types, Custom, or one kind of care.
• Tap Show More to load older entries.

Edit, Remove And Restore An Entry

• Tap an entry to open Edit Entry. Change the time, note or photo. Change History lists every change and who made it.
• To remove an entry, swipe left on it and tap Remove Entry, or tap Remove Entry inside it.
• Removed entries move to Recently Removed at the bottom of History. Tap Restore Entry to bring one back.
• Right after you log or change something, an Undo button appears.

Week Stats And Streaks

Tap Everything, then History, then Week Stats. You see, for each pet, how many times each kind of care was logged in the last 7 days, the daily average, walk time and streaks. A day counts toward a streak when every routine due that day is done.

Routines And Reminders

A routine is a repeating schedule, such as Breakfast at 7:30 AM. Routines drive Next Up on Today and your reminders.

Make A Routine

1. Tap Everything, then Routines And Reminders, then New Routine.
2. Pick the Pet, type a Routine Name and pick a Care Type (or Custom).
3. Under When, pick one:
   • Set Times: one or more times each day. Tap Add Time for more.
   • After A Log: a number of minutes after another kind of care is logged, such as potty 20 minutes after feeding.
   • Every Few Days: every week, 2 weeks, month, 90 days or year, or any number from 1 to 365 days, counted from the last time it was done.
4. Tap Save Routine (in Manual Mode) or let Auto-Save keep it.

Suggested Routines

Tap Everything, then Routines And Reminders, then All Routines. Under Suggested Routines For each pet, tap Add next to a ready-made routine such as Breakfast, Morning Walk or Clean Litter Box, or a template such as Senior Or Medicated Pet.

Edit Or Pause A Routine

Open the routine from All Routines. Change anything, or turn off Active to pause it.

Reminders

• Allow notifications when Pets Trak™ asks (Turn On Reminders), or later in Settings, then Notifications, then Allow Notifications.
• Quiet Hours: in Settings, then Notifications, turn on Quiet Hours and set Quiet Hours Start and Quiet Hours End so no alerts come while you sleep.
• When anyone in the household logs the care, the reminder is skipped, so no pet gets fed twice.
• Reminders are a convenience, not a guarantee or medical advice.

Checklists

Tap Everything, then Daily Care, then Checklists.

• Open lists are at the top. Tap one to tick items, tap Add Item for your own, and tap Mark Checklist Finished when done.
• To start your own list, type a Checklist Name, tap Start, then pick a pet or Whole Household.
• Ready-made lists: New Pet Home, Vet Visit, Vacation Or Boarding, Play Date, Moving and Trip Packing List. Tap one, then pick a pet or Whole Household. Play Date is started for one pet, and only shows when you have a dog.
• Each tick shows who ticked it.
• A pet's Trip Packing List also starts from Quick Log, the pet, Care And Travel, Trip Packing List. It fills in what that kind of pet needs.

Timers

Tap Everything, then Daily Care, then Timers.

1. Under Start Timer, type What Is It For? (or keep the suggestion, such as Food Soaking or Crate Time).
2. Tap a preset (5, 10, 15, 30, 45 or 60 Min) or use the stepper for 1 to 720 minutes.
3. Tap Start Timer in the bottom bar.

Running timers are listed at the top with Stop. When time is up the timer says Time's Up. Allow notifications to hear the alert when Pets Trak™ is closed.

Pets

Add Or Edit A Pet

• Add: tap Everything, then Pets, then Add Pet. Or Settings, then Pets, then Add Pet.
• Edit: tap the pet's name in either place.

On the pet's page you can set:

• Photo (Add Photo, Change Photo, Remove Photo), Name, species and a color.
• Fish: pick Freshwater or Saltwater.
• Breed: search the list, or pick Custom at the top to type any breed.
• Sex: Male, Female or Unknown.
• Special Days: Add Birthday and Add Adoption Day. They show on Today when they are within two weeks.
• Records: Documents and Share Vet Report.

Species include Dog, Cat, Rabbit, Bird, Chicken, Duck, Freshwater Fish, Saltwater Fish, Guinea Pig, Hamster, Ferret, Turtle, Snake, Lizard, Frog, Horse, Goat, Other Small Pet, Other Reptile and Other.

Weight

Open Quick Log, the pet, then Health. The weight card shows the trend. Tap Log Weight to add one.

Supplies List

Open Quick Log, the pet, then Records And Memories, then Supplies List. Use Quick Add for common items or add your own, and tick them off as you buy them.

Pet Groups

With more than one pet, Today shows Pet View. Pick Custom, then Edit Groups, Add Group or Make A Group, name it and pick its pets. Groups stay on this phone.

Vaccines

Tap Everything, then Pets, then Vaccines. Each pet's shots are listed, soonest due first, marked Up To Date, Due Soon or Overdue In Your Schedule.

1. Under the pet, tap Add Vaccine.
2. Type the Vaccine name and pick Given On.
3. Pick Repeats: Custom (any 1 to 120 months), every 6 months, every year, every 3 years, or One Time.
4. Tap Save Vaccine. Next Due is worked out for you.

Pets Trak™ reminds you 14 days before a vaccine is due and again on the day. To take one off the list, swipe left and tap Remove From List. Use the dates from your vet; Pets Trak™ only reminds you and does not give medical advice.

Vet Records

Each pet has a Documents screen: tap Everything, then Pets, then the pet, then Documents. (It is also in Quick Log, the pet, Records And Memories.)

Request Records From Your Vet

1. On Documents, tap Request Records From Vet.
2. Type Vet's Email. It is saved for next time on this phone.
3. Tap Open Mail. The request message is filled in for you.
4. No Mail app? Tap Copy Message and Copy Address and send it from any email app.

Add A Record File

• On Documents, tap Add Record File, then Import From Files, Scan Paper or Choose Photo.
• Or, when your vet emails a PDF, open it in Mail, tap Share and choose Pets Trak™. Pick the pet under File This Record Under Which Pet?
• Tap a record to view it. Tap Share to send it on. Swipe left or touch and hold for Edit Details.
• Add Document lets you type a record's details, such as a microchip or license number, without a file.
• Record files stay on this phone. On other phones in the household the row says File Is On Another Phone.

Share Vet Report

Make a clean PDF for your vet with medications, doses given, weight, vaccines, health notes, vet visits and records on file.

1. Open the pet's page (Everything, Pets, the pet) and tap Share Vet Report. It is also under Health and Records And Memories in Quick Log.
2. Pick Last 7 Days, Last 30 Days or Last 90 Days.
3. Tap Share Vet Report and send it.

The report says it was logged at home by the household and is not a medical record.

Caregivers And Sharing

Share your pets with family, a partner, a sitter or a walker so everyone sees the same care.

Invite A Caregiver (Owner)

1. Tap Everything, then Household, then Invite A Caregiver.
2. Tap Invite A Caregiver. Pets Trak™ makes an Invite Code. Tap the code to copy it, or use the share button to send it.
3. The code works once and expires in 7 days. Tap Revoke Invite to cancel it.

Caregivers can log and edit care. They cannot manage the household.

Join A Household (Caregiver)

1. On the Welcome screen tap Join A Household. On a phone already set up, go to Settings, then Household, then Join A Household.
2. Enter the Invite Code and Your Name, then tap Join.

If the phone already has pets set up, joining would replace them, so nothing is changed.

Manage Caregivers

Everything, then Household, then Caregivers lists everyone, marked Owner or Caregiver. The owner can swipe left on a caregiver and tap Remove Caregiver.

If Sharing Ends

If the owner deletes the household or removes you, Today shows a notice. Tap Keep My Data Here to keep a copy on your phone, or Start Fresh.

Sync

Everything saves on your phone first and shares with your household when you are back online. The status line says Saved On This Device, Syncing, Synced or Could Not Sync. If a change was not saved, tap Retry Save.

Logging As

Every entry shows who logged it. To change the name on your entries, go to Settings, then Household, then Logging As (or Everything, Household, Logging As).

• On the owner's phone you can pick any member, which is handy when you log for someone else.
• On a caregiver's phone you always log as yourself, so everyone sees your entries. If it was set to someone else, Pets Trak™ says so and sets it back to you.

Preferences

Save Mode

Settings, then Save Mode:

• Auto-Save: valid changes to pets and routines save as you go. Care is only recorded when you tap Log.
• Manual Mode: changes wait until you tap Save. Unfinished drafts are kept either way.

One-Hand Use

Settings, then One-Hand Use, then Right Hand or Left Hand. The main buttons move to your thumb's side of the screen.

Today Layout

Settings, then Today Layout, then Detailed or Simple.

Widgets

Pets Trak™ has Home Screen and Lock Screen widgets that show what is due next, when each pet was last cared for, and today's list.

Tapping a widget opens Pets Trak™ at the pet it shows, or at Today.

Add A Home Screen Widget

1. Touch and hold an empty spot on your Home Screen until the apps jiggle.
2. Tap Edit, then Add Widget (on older iPhones, tap the plus button).
3. Search for Pets Trak™ and tap it.
4. Swipe to the size you want and tap Add Widget.
5. Tap Done.

Add A Lock Screen Widget

1. Touch and hold the Lock Screen, then tap Customize.
2. Tap Lock Screen.
3. Tap the widget area under the clock (or the line above the clock).
4. Pick Pets Trak™ and tap the widget you want.
5. Tap Done.

After the trial without Plus, widgets show your pets' names only and a tap opens the Plus screen.

Siri And Shortcuts

Pets Trak™ works with Siri, Spotlight, the Shortcuts app and the Action button with no setup. Say the app's name in each phrase. Examples:

• "Log a walk for Luna in Pets Trak"
• "I fed Luna in Pets Trak"
• "Log potty for Luna in Pets Trak"
• "Log grooming in Pets Trak" (any everyday care, and custom activities you have already named)
• "What's due in Pets Trak"
• "When did Luna last eat in Pets Trak"
• "When was the last walk in Pets Trak"
• "Start a timer in Pets Trak" (Siri asks for how many minutes)

Replace Luna with your pet's name. Siri only logs care that fits that pet. Care that needs details first, such as medication, a vet visit, eggs or an expense, is not saved blank: Siri asks you to open Pets Trak™ to log it.

Siri does not work while the demo is showing. Open Pets Trak™, go to Settings, then Data, and tap Use My Data.

Apple Watch

The Pets Trak™ watch app shows every pet with what is due next and when each was last cared for.

1. Open Pets Trak™ on your watch.
2. Tap a pet.
3. Under Log Care, tap the care you just did.

• The watch lists everyday care that saves in one tap, such as feeding, water, potty and walks, for the kinds of care that fit that pet. Medication, money, records and custom activities need a look before saving, so log those on your iPhone.
• The watch saves through your iPhone. If your iPhone is not near, the watch says Will Save When Your iPhone Is Near, keeps the time you tapped, and shows how many taps are Waiting For iPhone.
• Watch face complications: Next Due shows what is due next, and Due Today shows how many are due today. Add them by touching and holding the watch face, then tapping Edit.

Export Your Records

Send a spreadsheet (CSV) of every entry, with pet, type, details, note, who logged it and when.

• In History, tap the share button at the top.
• Or tap Everything, then History, then Export CSV (this opens Settings, then Data).

Export is part of Pets Trak™ Plus.

Pets Trak™ Plus And The Trial

Tap Everything, then Account, then Pets Trak™ Plus.

Every pet, every feature, one price, no limits. Plus covers every pet and the whole household.

The App Store shows the exact price you will pay.

• Pick a plan, then tap the button at the bottom (for example Continue With Annual).
• Monthly and Annual renew until you cancel in your iPhone's Settings. Lifetime is a one-time purchase.
• Restore Purchases: on a new phone, tap it on the same screen.
• The screen also links to Terms Of Use and Privacy And Legal.
• Caregivers never need to buy Plus. Their phone follows the household owner's plan.

The 3-Day Trial

A new home gets 3 days with everything unlocked. Today shows how many days are left. The trial counts from the first time it started on this phone, so deleting and reinstalling the app, or restoring your data, does not start a new one.

What Happens After The Trial

If the trial ends without Plus:

• Nothing is deleted. Everything you logged is saved.
• Your screens, pet names and photos still show, but entries are blurred.
• Adding, logging, editing and export open the Plus screen.
• Today shows Trial Ended, See Plans. Pick a plan to see your entries and log again.
• Delete My Account always works.

Help And Contact

• Help And FAQ: Everything, then Account, then Help And FAQ. Answers to common questions, plus Report A Bug, which opens an email with your app version and device filled in.
• Suggest A Feature: Everything, then Account, then Suggest A Feature. Type your idea and tap Send. Send opens Mail with your idea filled in. If Mail is not set up, copy the address and send it from any email app.
• Contact Us: help@petstrak.com for questions, problems or billing. ideas@petstrak.com for ideas.

Delete My Account

Tap Everything, then Account, then Delete My Account (or Settings, then Delete My Account at the bottom). Confirm by tapping Delete My Account again.

• Owner: deletes your household, pets and care history from this phone, and from every caregiver's phone if you shared it. Export first if you want a copy.
• Caregiver: removes you from the household and deletes your sign-in. Entries you logged keep your name.

It works with or without Plus. It is not shown while the demo is showing.

Privacy

Tap Everything, then Account, then Privacy And Legal.

• Your pets and care records are saved on this phone first.
• When you share a household, its records are stored with Google Firebase so everyone sees the same care.
• Photos and record files stay on this phone.
• Sharing uses a private sign-in in the background. We never ask for your email or a password.
• No ads, no tracking and no analytics, and we never sell your data.
• Delete My Account removes your data from this phone and from our servers.

Privacy questions: help@petstrak.com.